Returns, Refunds & Exchanges Policy

14-Day Returns

We want you to be happy with your purchase. If you are not completely satisfied, you have the right to request a return within 14 days of receiving your order.

To help us assist you quickly, we kindly ask that you contact us as soon as possible after receiving your item. Early notification is appreciated but does not affect your statutory rights.

To request a return, please contact us via WhatsApp on +44 77 47 814 888.

Return Authorisation

Before returning any item, you must contact us and obtain a Return ID along with return instructions.

Once your return request has been approved, we will provide:

• A Return ID

• The return address

• Return instructions

Returns sent without first contacting us and obtaining a Return ID may experience delays in processing, as we may be unable to identify the return immediately.

Returning Your Item

Items must be returned within 7 days of receiving return instructions. However, this does not affect your statutory rights.

Customers are responsible for arranging and paying for return postage unless the item is  damaged or incorrectly supplied.

We strongly recommend obtaining proof of postage or a tracked service, as we cannot be responsible for returns lost in transit.

Please clearly write your Return ID on the outside of the parcel and send us the tracking number or proof of postage after dispatch.

Return Conditions

To be eligible for a refund or exchange, items must be:

• Unworn and unused

• In their original condition

• With all tags attached

• Returned in the original packaging where possible

Items showing signs of use, damage, alteration, or excessive handling may not qualify for a full refund.

Damaged, Faulty or Incorrect Items

Please inspect your order upon arrival.

If you receive:

• A faulty item

• A damaged item

• An incorrect item

Please contact us as soon as possible and provide photographs where applicable. We will review the issue and work with you to provide a suitable resolution.

Non-Returnable Items

The following items cannot be returned unless faulty:

• Sale items

• Clearance items

• Jewellery

• Customised or personalised products

• Altered items made to customer specifications

• Traditional and festive items where stated as non-returnable

If you receive one of these items in the wrong size due to an error on our part, or if the item is faulty or damaged, please contact us and we will review the matter accordingly.

Sizing Information

We make every effort to help customers select the correct size before placing an order.

A measurement guide video is available on our website, and our team is happy to assist with any sizing enquiries before purchase.

If this is your first order with us, we strongly recommend contacting us via WhatsApp before placing your order so that we can help you choose the most suitable size.

We kindly encourage all customers to check measurements carefully before ordering, as this helps avoid unnecessary returns and exchanges.

Refunds

Once your returned item has been received and inspected, we will notify you of the outcome.

If approved, your refund will be processed promptly.

Refunds may be issued:

• To the original payment method, or

• As a store gift card, where agreed with the customer

Please note that banks and card providers may require additional time to process and display the refund.

Any original delivery charges and return postage costs will be handled in accordance with applicable UK consumer laws.

Exchanges

If you would like a different size or an alternative item, please contact us and we will be happy to assist with an exchange where available.

Contact Us

For all return, refund and exchange enquiries, please contact us via WhatsApp:

+44 77 47 814 888

Thank you for shopping with us.